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My name is Joanna and I picked up your email today. I am happy to help you with your query today.
First and foremost, I would like to extend my sincerest apologies for the inconvenience you have experienced in this matter.
I have reviewed your account and I regret to inform you that our internal security system has continued to block from being completed.
We are unable to give the exact reason why our internal security system has blocked these attempts
For security reasons, we are unable to answer all enquiries we receive by email. In those circumstances, in order to maintain the integrity of an account, we need to make sure we are speaking directly to the account holder. To assist you with your issue, we recommend contacting us by telephone and we will be more than happy to help you.